Returns & Exchanges
Due to the perishable nature of our fresh meal prep products, we cannot accept physical returns; however, we are committed to ensuring your satisfaction with every order. If you encounter an issue with your delivery or the quality of your meals, please contact our support team within 24 hours of receipt.
Inspect Your Delivery
Upon arrival, immediately check your package for any transit damage or temperature concerns to ensure all meals meet our safety standards.
Document the Issue
Take clear photos of the packaging, labels, and the specific items in question to help our culinary team investigate the discrepancy.
Contact Support
Email our customer service team at [email protected] with your order number and the documentation within 24 hours of delivery.
Resolution Process
Our team will review your claim and issue a replacement, store credit, or refund depending on the nature of the error or quality concern.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing